Return Policy for Technotus Global
At Technotus Global, we strive to provide our customers with the highest quality groceries and exceptional service. However, we understand that there may be instances where you need to return a product. Please review our return policy below to ensure a smooth and hassle-free experience:
1. Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Perishable items, such as fresh produce, dairy, and frozen goods, cannot be returned due to health and safety regulations.
2. Timeframe for Returns:
- You have 30 days from the date of delivery to initiate a return.
3. Return Process:
- To initiate a return, please contact our customer service team at technotusglobal@gmail.com to obtain a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package.
- Ship the item(s) to the address provided by our customer service team.
4. Refund or Exchange:
- Upon receiving the returned item(s), we will inspect the product to ensure it meets our return criteria.
- If the return is approved, you will be eligible for a refund or exchange.
- Refunds will be processed using the original payment method.
- Exchanges are subject to product availability.
5. Non-Returnable Items:
- Certain items are non-returnable, including but not limited to gift cards, downloadable software, and personalized or perishable goods.
6. Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is a result of our error or a defective product.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions for returning the item and will cover the return shipping costs.
8. Cancellation Policy:
- Orders may be canceled within 3 hours of placement. Once an order has been processed and shipped, it cannot be canceled.
9. Contact Information:
- For any questions or concerns regarding returns, please contact our customer service team at TechnotusGlobal@gmail.com.
Please review our website for the most up-to-date return policy.
Thank you for shopping with Technotus Global!